Dear Meowers, in response to your last comment,
Once upon a time mama called for computer help to a toll free number that came with her computer. It was still under warranty. The lady, who gave her an American name, was in a call center in India. Mama had some problems understanding her, but she followed her instructions, albeit (that's a word, mama?) hesitantly, and asking for a lot of repeats, and I don't understand, could you please simplifys. When mama's computer was totally dead and mama was even more upset than when she first called in, the lady hung up.
The company that mama worked for before the school sent their customer service calls to India. People were told to pick an American sounding name, and tell people, if asked, they were from the east coast call center (USA calls went into the switchboard there and were transferred to India, so technically they could say that). Genevieve, Oscar, what ever name they used, was not really their own. Just a "customer friendly" one.
Oh, the ending of our computer problems? Mama called back, and this time got someone in Georgia, with a good old Georgian accent, who basically walked mama through putting her computer together again. And, although it didn't probably make any difference, mama reported her first rep. She really got lucky getting the second one to help her out.
Even on line tech help will use generic names. I guess that way, if they do something wrong, they can't be traced. I think that is the real reason. And "Joe" may be used by many people.
Today mama tried ordering food on line again, and she knows she did not screw it up as much as they screwed it up for her....
Well, as my mama says, off the soap box.
love, headbumpies, purrs and scritchies,